Sometimes TrendMiner Support may ask you for a HAR file (HTTP Archive). This file records the network traffic in your browser while you reproduce an issue. It helps us investigate any network-related issues.
Below you can find an explanation on how to generate the HAR file depending on which browser you are using.
Chrome/Edge
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Press F12 or ctrl + shift + I (Windows) or cmd + option + I (Mac) to open Developer Tools.
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Click on the record button on the top left (red circle) in the below example screenshot (record network log).
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Make sure the ‘Preserve log’ (blue rectangle) option is enabled.
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Recreate the issue in TrendMiner.
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Click on the download button (green circle)
Mozilla Firefox
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Open Firefox.
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Press F12 or ctrl + shift + E to open the Network Monitor.
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Click the trash/bin icon to clear any old entries.
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Reproduce the issue in TrendMiner.
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Right-click anywhere in the list → Save All As HAR.
Once the HAR file has been exported, it can be uploaded through a ticket or e-mail.