TrendMiner’s security features, such as mandatory SSL setup and NTP server configuration, ensure secure sessions. However, if there’s a time mismatch between your local machine and the TrendMiner server, it can lead to unexpected logouts. If you're logged out immediately after logging in, it is typically related to an issue with the SSL configuration.
Troubleshooting Steps:
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Are you logged out immediately after logging in?
- Check SSL: Ensure SSL is enabled and the certificate is valid. An incorrect SSL setup can cause immediate logouts.
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Does it take at least a few seconds before you're logged out?
- Verify NTP Server Configuration: TrendMiner relies on an NTP server to synchronize time. If it’s not configured, time discrepancies may occur. An NTP server can be configured in Edge manager.
- Check Local Machine Time: Make sure your local machine’s time matches the NTP server. You can verify this by comparing it to public time sites like time.is.
- if the issue persists, please contact your TrendMiner administrator and check the following more detailed documentation page: https://documentation.trendminer.com/en/why-am-i-being-logged-out-.html
By following these steps, most logout issues can be resolved.