Hi Guys, Im looking for some help, I have set up my first monitor on a digital tag, the monitor is working and giving me notification within the monitor section but im not receiving a email. I have set up the email alert in the monitor, im looking for some advice on things to check to see if there’s a Trenminer setting stopping it working.
Thanks
Jake
Best answer by TomMin
Hi Jake shaw,
Could you create a ticket for our support team?
You can send an e-mail to support@trendminer.com for this.
To investigate the issue we would need to investigate the appliance log files:
https://documentation.trendminer.com/en/how-to-extract-appliance-logs-.html
Thank you.
Best regards,
Tom
Hi Jake shaw,
Could you create a ticket for our support team?
You can send an e-mail to support@trendminer.com for this.
To investigate the issue we would need to investigate the appliance log files:
https://documentation.trendminer.com/en/how-to-extract-appliance-logs-.html
Thank you.
Best regards,
Tom
Hi Tom,
thanks we have now fixed this issues as it was a problem on our side thanks for the support
Jake
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