Hello TrendMiner forum.
We are currently onboarding new LDAP users and have encountered an issue when attempting to share dashboards with edit permissions.
Issue
When using the Share Dashboard functionality, we are unable to find newly onboarded LDAP users in the user selection list. However, the list contains many older users, including users who are no longer present in the system.
Observations
- New LDAP users do not appear when searching for users to share a dashboard with.
- Existing users also cannot find the new users.
- New users cannot find other new users either. For example, User A and User B were both recently created and neither user appears in the other's share list.
- Surprisingly, we can see numerous old users that are no longer listed in ConfigHub > Security > User Overview as either LDAP or Local users.
- We are not currently using groups for dashboard permissions.
- As a test, I created a group and added one of the new users along with myself, but we still could not see each other when attempting to share dashboards.
Expected Behavior
Newly onboarded LDAP users should appear in the dashboard sharing dialog and be available for assigning view or edit permissions.
Questions
- Has anyone experienced a similar issue where the dashboard sharing dialog shows stale or historical users but not current LDAP users?
- Is there a cache, synchronization process, or indexing service related to dashboard sharing users that may need to be refreshed?
- Are there any known issues with LDAP user visibility in dashboard permissions in version 2026.R1.0-05?
- Is there a way to rebuild or validate the user directory used by the sharing functionality?
Any suggestions or troubleshooting steps would be greatly appreciated.
Thank you.
