Is your team making the most out of TrendMiner? As roles shift, objectives evolve, and technology advances, relying on outdated insights can lead to missed opportunities. A simple yet effective way to stay ahead is by conducting a survey to assess how your organization is using TrendMiner and the value users are getting from it.
Why Conduct a Survey?
- Unbiased and Anonymous Feedback – Some users may feel uncomfortable sharing opinions openly. A survey provides a safe space for honest insights.
- Identify Areas for Improvement – Understanding user experiences helps pinpoint challenges and opportunities for optimization.
- Collaborate with Your CSM – Discussing survey results with your Customer Success Manager can uncover ways to enhance adoption and maximize TrendMiner’s impact.
Key Questions to Include in Your Survey
Consider adding the following questions to gather meaningful insights:
- Name (optional)
- How frequently do you use TrendMiner? (Daily, Weekly, Monthly, Only when needed)
- How satisfied are you with TrendMiner? (Scale of 1-10, with 10 being most satisfied)
- Is TrendMiner easy to use? (Scale of Fully Agree to Fully Disagree)
- Where do you see the most value in TrendMiner? (Time savings, Resource savings, Quality improvement, Downtime reduction)
- Have you been able to solve cases you couldn’t before? (Scale of Fully Agree to Fully Disagree)
- If you could request one new feature in TrendMiner, what would it be? (Open-ended)
- Would you be willing to share or present your work in a conference or user event?
Take Action Today
Running a quick survey can provide valuable insights into how your team is using TrendMiner and where improvements can be made. Share the results with your CSM to explore ways to drive even greater value from the tool.