Communication and collaboration in the form of a user community has anchored itself as a powerful technique that enhances the overall experience for everyone, from users to admins to developers. User communities foster collaboration, serve as inspiration, propel innovation, harvest a support system, and enablement of users. How well the users engage in the community can amplify the success of an organization. Here are at least four reasons to bring users to the TrendMiner community.
- Share knowledge and expertise. Every user brings a unique insight that can help the organization achieve its OKRs (objectives and key results). In a shared community space, everyone can tap into this resource and reap the benefits. It is not uncommon that users in different plants or business units and even in other organizations are facing similar challenges. By sharing these challenges, a solution can be reached faster and inspire new ideas.
- Sense of belonging and support. Plant life can be busy and problems can quickly begin to pile up. Soon enough, users can find themselves in a reactive stance as opposed to having a proactive approach. Others may have already gone through this journey and can offer best practices on how to overcome these challenges. By involving your Customer Success Manager in your challenge, they can bring additional insights that have led to success elsewhere.
- Encouragement of best practices. On a set frequency, bring users and product experts together to discuss recent challenges and solutions. TrendMiner product is ever evolving, a solution to a challenge faced a few months ago might be available in the newer version! Your Customer Success Manager will be key in closing this knowledge gap.
- Optimize value. Value achieved by one individual can most likely be replicated in many areas and can be scaled quickly. Sometimes a solution can be right in front of us, other times TrendMiner experts can bring the solution to you. Regardless of where the solutions come from, don't forget to celebrate even the smallest of wins. It will be a stepping stone to scaling that solution
Can you share any other benefits? Let's hear it.